SHIPPING AND DELIVERY

(A) RESTRICTIONS. PRODUCTS PURCHASED THROUGH THE LARODES.COM WEBSITE MAY ONLY BE DELIVERED WITHIN THE UNITED STATES (EXCLUDING PUERTO RICO, GUAM AND ALL OTHER U.S. POSSESSIONS AND TERRITORIES SITUATED OUTSIDE NORTH AMERICA). LARÔDES WILL NOT PROCESS ANY ORDER FOR WHICH A POST OFFICE BOX OR APO/FPO ADDRESS, OR A HOTEL OR MOTEL ADDRESS, IS PROVIDED. ANY SUCH DELIVERY ADDRESS WILL BE REFUSED DURING THE ORDERING PROCEDURE. GOODS WILL BE SHIPPED TO THE ACCEPTED DELIVERY ADDRESS SPECIFIED DURING THE ORDERING PROCEDURE. NOT ALL PRODUCTS CAN BE SHIPPED TO ALL LOCATIONS. IF STATE OR OTHER REGULATIONS PROHIBIT SHIPPING OF PRODUCTS TO THE ADDRESS YOU SPECIFY CUSTOMER SERVICE WILL CONTACT YOU.

(B) SIGNATURE REQUIRED. A SIGNATURE OF AN ADULT AGED 18 YEARS OR OLDER MAY BE REQUIRED FOR DELIVERY. CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A SIGNATURE IS OBTAINED AT THE DELIVERY ADDRESS.

(C) SHIPPING COSTS. YOU WILL BE ASKED TO SELECT THE SHIPMENT METHOD YOU WOULD PREFER AS PART OF THE ORDER PROCEDURE. DELIVERY COSTS DEPEND ON THE DELIVERY SERVICE YOU SELECT. WE WILL INFORM YOU OF THE SHIPPING COSTS FOR THE SHIPMENT METHOD YOU SELECT IN THE ORDER SUMMARY DISPLAYED ON THE LARODES.COM WEBSITE BEFORE YOU CONFIRM YOUR ORDER. THIS AMOUNT WILL BE PAYABLE BY YOU IN ADDITION TO THE PRICE, INCLUDING TAXES, OF THE GOODS ORDERED. LARÔDES RESERVES THE RIGHT TO DIVIDE YOUR ORDER INTO PARTIAL SHIPMENTS. IN THIS CASE, YOUR METHOD OF PAYMENT WILL BE DEBITED FOR THE GOODS SHIPPED AND FOR A SINGLE SHIPMENT.

CURRENT SHIPPING COSTS:
• 1 – 4 BUSINESS DAYS: COMPLIMENTARY
• NEXT BUSINESS DAY DELIVERY: $35.00

(D) DELIVERY TIMING. DURING THE ORDERING PROCEDURE, WE WILL INFORM YOU OF THE TIME REQUIRED FOR DELIVERY AND THE VARIOUS FORMS OF DELIVERY AVAILABLE FOR THE GOODS PURCHASED. IN SOME CASES, SUCH AS DELIVERY TO ALASKA AND HAWAII, CERTAIN DELIVERY OPTIONS MAY NOT BE AVAILABLE OR MAY TAKE LONGER. SOME PRODUCTS MAY BE SUBJECT TO DELIVERY DELAYS. IF YOUR ORDER, OR A PART OF YOUR ORDER, IS NOT ABLE TO SHIP WITHOUT MATERIAL DELAY, CUSTOMER SERVICE WILL CONTACT YOU TO PROVIDE MORE DETAIL AND AN ESTIMATED SHIPPING DATE.

CURRENT EXPECTED DELIVERY TIMING:
• GROUND: USUALLY BETWEEN ONE AND FOUR WORKING DAYS (MAY TAKE LONGER FOR ALASKA AND HAWAII)
• OVERNIGHT: FOR ORDERS PROCESSED BEFORE 12 P.M. (PACIFIC TIME), USUALLY DELIVERED THE FOLLOWING BUSINESS DAY. THIS OPTION IS NOT AVAILABLE FOR ADDRESSES IN HAWAII AND ALASKA

(E) TAXES. WE CHARGE AND COLLECT STATE, LOCAL, AND COUNTY TAXES FOR ONLINE TRANSACTIONS BASED ON SHIPPING ADDRESS AND AS REQUIRED BY APPLICABLE LAWS AND REGULATIONS. AN ESTIMATE OF THESE TAXES WILL BE PROVIDED DURING THE ORDERING PROCESS AND THE ACTUAL SALES TAX (IF ANY) WILL BE CALCULATED WHEN YOUR ORDER IS SHIPPED AND MAY VARY FROM THE ESTIMATED TAX. APPLICABLE TAXES WILL BE APPLIED TO ORDERS SHIPPED TO NEW YORK, NEW JERSEY, CALIFORNIA, TEXAS, ILLINOIS, NEVADA, AND ANY OTHER LOCATION WHERE WE ARE REQUIRED TO COLLECT TAXES. IF WE ARE NOT REQUIRED TO COLLECT TAXES, IT IS YOUR RESPONSIBILITY TO DETERMINE AND PAY ANY USE TAXES OR SIMILAR TAXES.

(F) DELIVERY PROBLEMS. ANY DELIVERY FAILURE OR LATE DELIVERY THAT EXCEEDS TEN (10) BUSINESS DAYS SHOULD BE REPORTED TO OUR CUSTOMER SERVICE AS SOON AS POSSIBLE. IN ORDER FOR YOUR CLAIM OF DELIVERY FAILURE OR LATE DELIVERY TO BE ACCEPTED, YOU MUST NOTIFY US WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE OF CONFIRMATION OF YOUR ORDER.
YOU MUST CHECK THAT YOUR SHIPMENT IS CORRECT ON DELIVERY. IF THERE ARE ANY DISCREPANCIES IN YOUR ORDER, FOR EXAMPLE DAMAGED OR MISSING GOODS, WHEN YOU RECEIVE YOUR ORDER, YOU SHOULD NOTE THE NATURE OF THE PROBLEM BY HAND, IF POSSIBLE, ON THE DELIVERY NOTICE, AND SIGN. YOU MUST CONTACT US AS SOON AS POSSIBLE BUT NO LATER THAN TEN (10) DAYS AFTER RECEIVING THE DELIVERY.

RETURNS AND EXCHANGES

(A) RETURNS AND EXCHANGES OF PURCHASED ITEMS. YOU MAY RETURN ANY FULL-PRICED PRODUCT ORDERED ON THE LARODES.COM WEBSITE FOR EXCHANGE OR REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN. LARÔDES WILL DETERMINE IN ITS SOLE DISCRETION WHETHER THE PRODUCTS ARE IN ORIGINAL CONDITION WHEN RETURNED. IF LARÔDES DETERMINES THAT THE PRODUCTS ARE NOT IN ORIGINAL CONDITION THEY WILL BE RETURNED TO YOU. PLEASE ALLOW UP TO TEN (10) DAYS FOR THE PROCESSING OF YOUR RETURN.
RETURNING A PRODUCT FOR EXCHANGE OR REFUND IS AT NO ADDITIONAL COST IF YOU USE OUR PRE-PAID LABELS. TO RETURN A PRODUCT, LOGIN TO YOUR ACCOUNT TO REQUEST A RETURNS MERCHANDISE AUTHORIZATION (RMA) AND TO DOWNLOAD A PRE-PAID SHIPPING LABEL. ADDITIONAL INSTRUCTIONS MAY BE PROVIDED ON THE INVOICE OR THROUGH THE RETURN PROCESS. IN ORDER TO RETURN A PRODUCT AT NO ADDITIONAL COST TO YOU, YOU MUST RETURN IT TO USING OUR CARRIER BY USING OUR SYSTEM OF PRE-PAID RETURN LABELS. LARÔDES DOES NOT TAKE TITLE TO ANY RETURNED PRODUCTS UNTIL THEY ARE RECEIVED BY US.

(B) RESTRICTIONS.
(I) PERSONALIZED OR ALTERED PRODUCTS. A PRODUCT ORDERED ON THE LARODES.COM WEBSITE THAT HAS BEEN PERSONALIZED, OR A PRODUCT THAT HAS BEEN ALTERED OR TAILORED IN ANY WAY, OR WASHED OR CLEANED, CANNOT BE RETURNED FOR EXCHANGE OR REFUND.
(II) SALE AND OTHER NON-REFUNDABLE PRODUCTS. ALL PRODUCTS SOLD AS PART OF A SALE ARE FINAL AND NOT RETURNABLE. YOU MAY REQUEST A PRICE ADJUSTMENT IF A PURCHASED PRODUCT IS MARKED DOWN WITHIN SEVEN (7) CALENDAR DAYS OF THE DELIVERY OF YOUR ORDER. LARÔDES RESERVES THE RIGHT TO DESIGNATE OTHER PRODUCTS AS NON-RETURNABLE. ANY SUCH DESIGNATION WILL BE NOTED ON THE PRODUCT DETAIL PAGE.
(III) RETAIL LOCATIONS. PRODUCTS PURCHASED IN A LARÔDES RETAIL LOCATION MAY NOT BE RETURNED TO THE LARODES.COM WEBSITE. PRODUCTS PURCHASED ON THE LARODES.COM WEBSITE MAY BE RETURNED TO CERTAIN RETAIL LOCATIONS. FOR MORE INFORMATION PLEASE CONTACT [email protected]

(C) RETURN OR EXCHANGE OF GIFT ITEMS. IF YOU RECEIVED AN ITEM AS A GIFT FROM LARODES.COM, YOU MAY EXCHANGE IT FOR ANOTHER ITEM OF EQUAL OR GREATER VALUE WITHIN FOURTEEN (14) DAYS OF DELIVERY. YOU, THE GIFT RECIPIENT, MUST PAY THE DIFFERENCE IN PRICE. PLEASE CONTACT CUSTOMER SERVICE TO RECEIVE A PRE-PAID LABEL BY EMAIL.
YOU MAY EXCHANGE THE GIFT ITEM EITHER (I) FOR A DIFFERENT ITEM OF EQUAL OR GREATER VALUE, OR (II) MULTIPLE ITEMS THAT TOGETHER ARE EQUAL TO OR GREATER IN VALUE THAN THE PURCHASED PRODUCTS. SHIPPING COSTS ARE EXCLUDED FROM THE VALUE OF AN EXCHANGE.

(D) RETURNS AND SHIPPING COSTS. IF YOU RETURN PRODUCTS FOR EXCHANGE, THE SHIPPING COSTS FOR THE FIRST DELIVERY WILL NOT BE REFUNDED. HOWEVER, YOU WILL NOT BE CHARGED FOR THE SHIPPING COSTS OF ONE EXCHANGE DELIVERY PER ORDER. ONLY ONE EXCHANGE PER ITEM WILL BE HONORED.
IF YOU REQUEST A REFUND, THE ORIGINAL SHIPPING COSTS WILL BE REFUNDED ONLY IF THE PRODUCTS ARE RETURNED BECAUSE THEY WERE NOT AS ORDERED OR WERE DAMAGED.

(E) ADDITIONAL TERMS FOR COSMETICS AND FRAGRANCE PRODUCTS. IN ADDITION TO THE CONDITIONS DESCRIBED ABOVE, FOR COSMETIC AND FRAGRANCE PRODUCTS TO BE RETURNED THEY MUST NOT BE OPENED (MUST BE IN ORIGINAL PACKAGING WITH TRANSPARENT FILM INTACT). IF THE TRANSPARENT FILM HAS BEEN OPENED OR REMOVED THE ITEM WILL NOT BE ACCEPTED FOR RETURN OR EXCHANGE.
IN THE EVENT A COSMETIC OR FRAGRANCE PRODUCT IS DEFECTIVE OR DAMAGED DURING DELIVERY, YOU MUST CONTACT CUSTOMER SERVICE FOR ADDITIONAL INSTRUCTIONS PRIOR TO AN ATTEMPTED RETURN.

(F) REFUND. IF YOU REQUEST A REFUND FOR RETURNED PRODUCTS, LARÔDES WILL USE COMMERCIALLY REASONABLE EFFORTS TO ENSURE THAT ANY REFUND WILL BE MADE WITHIN TEN (10) BUSINESS DAYS OF RECEIPT OF THE GOODS. ALL REFUNDS SHALL BE MADE TO THE ORIGINAL FORM OF PAYMENT. UNDER NO CIRCUMSTANCES WILL LARÔDES GRANT YOU AN ELECTRONIC CREDIT USABLE ON THE LARODES.COM WEBSITE, NOR WILL WE ISSUE A STORE CREDIT FOR USE IN A LARÔDES RETAIL LOCATION.